What is PACE?

The NDIS commenced rolling out their new computer system called PACE on the 30th October 2023 to replace the existing NDIS Customer Relationship Management (CRM) system.

PACE has been designed to improve connections between participants and the NDIS, and bring efficiency within the NDIA to allow their staff and partners to have more time supporting people with disability to access supports.

PACE has been trialled in Tasmania over a 12 month period and the rollout Australia wide commenced from 30^th October 2023.

If you have an existing plan prior to 30^th October 2023 it will remain in the old NDIS system until a new plan is created.

How does PACE affect plan managed participants?

New participants (or their nominee) with plans created within the new PACE system are now required to endorse their plan manager.

This can be done when you meet with your NDIA planner, or by phoning the NDIA customer service line on 1800 800 110 (option 2) and ask to have Able Plan Manager endorsed at the plan manager. Alternatively, you may contact your Local Area Coordinator.

If your NDIS plan was created after 30^th October 2023 it is very likely that it has been created in PACE.

If you have an existing NDIS plan and already have a plan manager engaged, that plan manager will automatically be endorsed. You do not need to contact the NDIA to endorse – unless you need to change plan manager.